Month: June 2014

Eppicard Debit Card Customer Service Tips

Eppicard customer service gets a lot of complaints and if you look at places like the Better Business Bureau of Texas, you will see that the Texas Customer Service Support has not been the best and and that can be said of MS eppicard customer service and support, which has left many debit MasterCard holders very frustrated with the level of service that is provided.

If you are familiar with this debit card program, it is used by states to pay their unemployment benefits and child support payments to eligible recipients. There are several issues that customer service can help cardholders resolve. The biggest of them is unauthorized transactions that appear on the accounts. This may be due to illegal and fraud transactions from eppicard phishing. Nonetheless, it is still a program that needs immediate attention and when you call customer service for help and have to get the run around, it can get very frustrating since you don’t know how deep the problem is and if the fraudsters will continue to get money from the account.

Another issue that is common with these debit MasterCards is how to get lost cards replaced. If you misplace or can’t locate it, getting a support person on the phone to help you get a new one mailed to you can become a challenge because it’s is sometimes close to impossible to get them on the phone.  There are other issues, like locating surcharge free ATMs, getting an expired card re-issued for Child Support payment recipients. Overall, there just needs to be an improvement in the service provided.

Food Stamps Eligible for Free Government Phones?

Receipts of low income benefits like Food Stamps and WIC and Unemployment benefits want to find out if they qualify for other benefits, like the free government phone for low income people.  The idea is not far fetched since in most cases, people who get food stamps also qualify for other federal programs, like the SNAP eligibility that also places most families for the WIC program. That is because the federal guidelines for most of these program are based on the federal poverty level guidelines.

The idea goes that people who need food assistance are likely to also need assistance in other areas, like affordable phone system for their household. The Federal Communications Commission (FCC) which runs the free phone program, which is called the Lifeline Phone program has set up a criteria that is based on household income.  Each household that qualifies can have one Lifeline phone and since 2005 can choose between either a lifeline phone or a discount towards cell phone service. According to the a lifeline phone program website, the program is available “to those who have income levels at or below 135% of the federal Poverty Guidelines”.

So, now you know what it takes to qualify for this program. If you are getting food stamps, chances are you will also be able to apply for the free phone for low income families and if you have been able to go through the eligibility guidelines for SNAP or WIC benefits, you should have no program getting a subsidized phone program through the federal government.

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